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Tia-Tia Privacy Policy

Tia-Tia takes the privacy of its customers very seriously and the law changing on the 25th May 2018 gives us the perfect opportunity to make sure that we are looking after your data correctly. We understand that you want to know how information about you is used, stored and shared. Nobody wants to have their personal information sold or misused. At Tia-Tia we will NEVER sell or share your personal information to anyone – you have our word on this.

This privacy policy applies to customer information collected and used by Tia-Tia. We collect information about you from a variety of sources, including the information that we collect from you in person, or when you visit our website www.tiatia.co.uk. By visiting and using the website, you are accepting the terms described in this Privacy Policy.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Types of information we collect

We collect information to help us stay in touch with you and ensure that we deliver the service you expect from us. Some information that we collect from you can be used to identify you and this information is called “personal information and includes your name, postal address, email address, phone number and payment information.

You share personal information with us when you sign up to our mailing list or when you post a comment on one of our social media pages, and when you contact us or request customer service.

Other types of information that we collect cannot be used to personally identify you, but provides Tia-Tia with information that we use to improve the ranges and service we offer to you. This information includes details about your internet connection, traffic data, IP address, and the equipment you use to access our website and usage details. It may be collected by Tia-Tia or it may be collected through third party partners who supply and develop our website and social media offering. This information is collected automatically through the use of cookies, web beacons, and other tracking technologies. Information that is collected through the use of third party cookies, web beacons, and other third party tracking technologies are subject to such their parties’ privacy policies and opt-out mechanisms and are not governed by this Policy.

How we use your information

Tia-Tia uses the personal information that we collect about you or that you provide to us: for marketing or advertising purposes; to inform you about promotional offers; to respond to customer support enquiries; to present our website and its contents to you;to tell you about changes to our Website; to let you know about products or services; to allow you to participate in interactive features on our website in a way that we describe to you at the time that you provide Tia-Tia your personal information; to fulfil any other purpose for which you provide it.

The non-personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps improve our Website and to deliver better and more personalised products, services and advertisements. It also helps us to estimate how many people may be interested in certain products and size ratios when we are buying.

Information sharing

Tia-Tia does not sell your personal information to third parties. However, we may disclose the personal information that we collect or that you provide to us as described in this Privacy Policy to our carefully selected third parities that we use to support our business in terms of our service providers.

We may use the services of third parties to collect and use anonymous information about your visits and interactions with out Website through use of technologies such as cookies to personalise advertisements for goods and services.

Your personal information may also disclosed to enforce our terms of use, to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Tia-Tia, our customers or others.

Accessing your information

At any time, you can review and change your personal information by contacting us you can make changes to your name, postal address, email address, or phone number. Please call us on 01242 233679 or email us at info@tiatia.co.uk and we will update your records immediately.

Information security

We have implemented measures designed to secure your persona information from accidental loss and from unauthorised assess, use, alteration and disclosure. The safety and security of your information is a priority to us and we have taken every measure to ensure that we comply with all the new legislation changes.

Unfortunately, no method of transmission over the internet, or method of electric storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Tia-Tia is not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Cookies and other tracking technology

Cookies are small data files that most websites store, access and maintain on the hard drive of your computer. Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our website. Flash cookies are most often used to personalise ads 9i.e. on social media) or to enhance your experience on our Website. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide this.

Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit Tia-Tia, for example, to count users who have visited particular webpages or and can be used for other related website statistics, such as verifying our system and server integrity.

Social media advertising

We use Facebook, Twitter, Pinterest and Instagram tracking pixels to collect browser data.

E-mail communications

We may use your personal information to contact you with email newsletters and offers that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.

Changes to this privacy policy

This Privacy Policy is subject to change at the sole discretion of Tia-Tia, and the updated Privacy Policy will be posted on our Website. This Privacy Policy was last updated to comply with the GDPR changes coming into effect on the 25th May 2018. Please see: https://ico.org.uk/for-organisations/business/general-data-protection-regulation-gdpr-faqs-for-small-retailers/.

Contact us

If you have any questions or comments regarding this Privacy Policy, please do not hesitate to contact us at info@tiatia.co.uk or writing to us at Tia-Tia Ltd, 260 London Road, Charlton Kings, Cheltenham, GL52 6HS.